At eSchools by Brainstake ("we", "us", "our"), your privacy is important to us. We are committed to protecting your personal data and being transparent about how we handle it. This Privacy Policy explains in simple and clear terms what information we collect, why we collect it, how we use it, and how we keep it safe. It also outlines your rights and how you can exercise them.
We follow privacy regulations in Zimbabwe, including the Data Protection Act [Chapter 11:22] and SI 155 of 2024, as well as relevant principles under South Africa’s Protection of Personal Information Act (POPIA).
We are Brainstake Solutions (Private) Limited, the company behind the eSchools platform. Our platform helps schools across Zimbabwe and Southern Africa manage their data securely and efficiently. We are a registered Data Controller with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).
If you use our platform, this policy applies to you whether you're a:
School administrator or staff member
Teacher
Parent or legal guardian of a student
This Privacy Policy applies to all users of the eSchools platform:
Students
Parents/Guardians
Teachers and staff
School administrators
Any other users who interact with our platform
It explains how we collect, use, store, share, and secure your personal data.
Depending on how you interact with our platform, we may collect the following types of information:
Names, dates of birth, student ID numbers, or national ID numbers.
Phone numbers, email addresses, and postal addresses.
Grades, attendance, schedules, and any disciplinary history.
Payment methods, billing records, and fee statements.
Fingerprint scans or facial recognition data (with parent/guardian consent).
Your IP address, browser type, device information, and usage logs.
Messages sent through our system (email, SMS, or chat).
We collect your information in the following ways:
We collect and use your data for several important reasons:
To manage academic and administrative tasks, like attendance, grades, and schedules.
To allow communication between schools and parents.
To process payments and send fee notifications.
To improve the functionality and performance of our platform.
To comply with laws and regulations.
To protect the platform from misuse or security threats.
We only collect data that is necessary for these purposes.
We will only use your data when we are allowed to by law. The legal grounds we rely on include:
If the user is a student under the age of 18, we will only collect and use their data if we have verified consent from a parent or guardian. In cases where schools use biometric systems (e.g., fingerprint for attendance), we:
Always get written consent from the parent or guardian first
Keep biometric data securely encrypted
Limit access to only authorized school staff or administrators
Parents may revoke their consent at any time by contacting us or their child’s school.
We only share your information with trusted parties that help us run the platform. These include:
All our partners follow strict confidentiality and data protection agreements. We do not sell or rent your personal data to anyone.
Sometimes your data may be stored or processed outside Zimbabwe (e.g., on cloud servers or by international service providers). If this happens, we ensure:
Your data is protected to the same high standards.
The receiving country has privacy safeguards in place.
We follow Zimbabwean and South African data transfer regulations.
You have the right to:
To exercise any of these rights, please contact us at info@brainstake.tech.
We take your data security seriously. Some of the steps we take include:
We only keep your data for as long as it is needed for the purpose it was collected. This may include:
Keeping academic records for regulatory or school reporting.
Retaining financial data for tax or audit purposes.
Holding on to contact details to notify you about school-related matters.
When we no longer need the data, we delete or anonymize it securely.
We may update this Privacy Policy from time to time. If we make any major changes, we’ll let you know through:
Email notifications
Messages on our platform
The updated “Last Updated” date at the top of this document
We encourage you to review the policy periodically.
If you have any questions or concerns, you can contact us:
Email: info@brainstake.tech
Phone: +263711951133
Address: 2761 Sable Way, BluffHill, Harare
We also protect non-personal data belonging to schools, such as class schedules, teacher records, and internal reports. This data is:
Encrypted and stored securely.
Only accessible to verified users.
Handled in compliance with Zimbabwean and South African regulations.
We are committed to creating a safe and transparent platform for education. Thank you for trusting eSchools by Brainstake.